Frequently Asked Questions
Everything you need to know about your Frankies order.
What is the standard shipping timeframe for my order?
We process most orders within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location, while express options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are in their original condition to be eligible for a full refund or store credit.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and total weight of your parcel.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna for a more flexible shopping experience.
Can I change or cancel my order after it has been placed?
Our team works quickly to pack orders, so we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately if you need to modify your order.